Council Tax Frequently Asked Questions

Log into MyAccount and click Register to View your account. You will then need to provide the following pieces of information:

• First and last names
• Council Tax account number (your 9-digit reference found on bills and statements
• Two of the following: Online reference (emailed to some residents), current postcode, last three digits of telephone number or bank account number
• Email address
• Preference for paperless billing (yes/no)

If you don't have an online reference you can still proceed if you include your current postcode and one of the following:

• Last three digits of telephone number
• Last three digits of bank account number

Once you have created your MyAccount, go to My Council Tax and scroll down to Tell us that you have moved home to register your house move. This covers Council Tax and other services such as waste and recycling collections.

• Liability started - This is when your Council Tax liability started at that address, usually the date you moved in.
• Method of payment - This shows if you are set up for direct debit, whether you pay over 10 or 12 months and which day of the month any DD payments will process
• Property band - This shows the current band given to your property by the valuation office agency. If you think that your property band is incorrect then you would need to contact the Valuation Office
• Paperless billing - This shows if your bills are set as paperless
• Pay by Direct Debit - click the View Direct Debit services link to see options to set up or amend Direct Debit
• View your Council Tax account - click the View Council Tax account services link to see options to view bills and account activity
• Tell us about a change in your household - Use these links to notify if someone has moved in or out of the property and the other members of the household remain unchanged. For tenants or owners
• Tell us that you have moved home - click the View change of address services link to choose moving into the district, moving out of the district or moving within the district
• Apply for Council Tax reductions - apply for or cancel single person discount plus other reductions for students and mental impairments
• Search for the Council Tax band of a property - links to a form where you can check the Council Tax band and annual charge at an address
• Evidence upload - use this form if you have been asked to provide documents, for example to support a discount or exemption application

Your 9-digit Council Tax account number is written on all Council Tax bills and statements, otherwise if you pay by Direct Debit it will appear on your bank statement.

If you pay your Council Tax by Direct Debit you can use our Find Your Council Tax Account Number service, for which you will need to provide:

• Amount of your last payment
• What day of the month you make your payment
• Last 4 digits of bank account used to pay your Council Tax.  

Or, you can request your account number and it will be posted out to you.

To register your My Account you must be one of the people named on the Council Tax bill. Check that you have entered the information on the registration screen exactly as it appears on your bill.

Yes. Each person named on the bill can register separately. On the Council Tax registration screen, enter just your own name exactly as it appears on the Council Tax bill.

Yes, if you wish. When you register, there is an option for paperless billing. This would be an e-mail notification to log into your account where your new bill will be ready to view. Otherwise, if you choose No to paperless billing, you can still receive hard copies as well as viewing them online. You can visit Paperless Billing to learn more.

Yes, the registration form assumes that you receive a paper bill, so please choose Yes to apply for paperless billing when you register

Yes, from the summary screen click the drop-down menu stating “Year to View” and whichever year you select will be displayed in the summary below. You can also view and print your previous bills in the Bills tab.

Yes, once you have registered to gain online access to one Council Tax account, you’ll find a link to register another account in the ‘My Accounts’ menu on the right-hand side of your ‘My Accounts’ page.

If you pay by Direct Debit, any credit will be refunded to the Bank Account that pays the Direct Debit. 

If you pay by another method, you will need to complete a Refund Form.  Refund Forms are usually sent to you with your credit bill. 

If your account is in credit and you have not received a Refund Form, please contact the Council Tax Team to request one.