My Account Frequently Asked Questions

Anyone over 16 years of age can register for My Account. You must enter a UK address and valid email address to complete the registration process.

Yes, if you live in the UK you can still register with My Account as long as you provide a UK address and valid email address. However, the number of personalised features available to you will be reduced.

Click on the link for My Account which can be found towards the top of the web page. This will take you to the My Account homepage where you can click on the Login/Register button. You will then be asked to provide an email address and password. We will send you an email with a link to activate your account. You will then be asked for your name, address, date of birth and contact details, after which you will be able to start using our online services.

We currently use a local database to look up your address if you live in the district of Blaby. On the rare occasion that your address cannot be found, please contact us via our help form. If you live outside the district of Blaby then you should enter your address manually.

Check your Junk Email folder as our email may have been delivered there. If you do not receive an email within an hour of registering, please re-register and we will send you a new account activation email. Alternatively, contact us via our feedback form at the foot of the page.

Please check that you have clicked on the most recent account activation link that we have sent to you. If you continue to experience problems, contact us via our feedback form at the foot of the page.

Simply re-register with My Account. An email containing a new account activation link will be sent to you.

If you are not sure whether you live in the district of Blaby, visit our 'Do I live in Blaby District' to find out.

There are two ways to log in to My Account:
1. Click on the My Account link within the menu at the top of the webpage.
2. When you go to complete an online form, you will also be prompted to log in to My Account. The benefit of being logged in is that once you are registered, any forms will pre-populate with your personal details, saving you the time to type them in each time.

You will be asked to enter the email address and password that you used when you registered for My Account.

To log out simply click on the arrow at the side of your name at the top right of the page. Then select logout.

You must enter both the email address and password that you used to register for the account. The password field is case sensitive so please ensure that you enter it as you did when you created it. After 5 attempts your account will be locked out. You will be locked out for 6 hours before you can attempt to log in again. This is due to security reasons. If you reset your password at this stage, your new password will not work.

After the 6 hours have passed we recommend that you select the ‘Forgotten your password?’ link and reset your password before attempting to log in again.

From the login screen, select the ‘Forgotten your password?’ link. This will prompt you to enter your email address. We will then send you an email containing a link to reset your password.

Simply click on the arrow to the right of your name at the top right of the page. Then click on the link ‘Change password’ and follow the instructions. If you have forgotten your password, see the question above.

No. You can request services, make payments or report problems without logging in.

However, if you would like to be kept informed of the progress of your reports, or use any of the other online services such as viewing your council tax account or to book sports or leisure activities at the Pavilion, you will need to have a My Account.

Currently, you can track all the transactions that you complete online through our online forms – if you have registered/logged in to My Account. Some of our systems still need to be linked to My Account and so you will not be able to see historic requests or transactions for those services. These include comments on planning applications, job applications, or applying for private or social housing.

If something has changed such as your name, address or contact details then you will need to notify us through the ‘Update my personal details’ form

No, this is currently not possible with My Account.

No, you can currently only make single payments through My Account but you can keep repeating the payment process for multiple payments.

You are not able to make multiple payments in one transaction. However, if you create a My Account and login, your personal details will be pre-populated into the form, allowing you to make multiple payments much quicker and easier.

We made the decision to launch My Account with a limited number of services so we could develop it gradually and ensure that it meets the needs of our residents and businesses. Your feedback will help us to do this, so we’d really appreciate it if you can let us know what you think using our feedback form at the foot of the page.

There is a link to the new Council Tax portal from within MyAccount. You will need to re-register to access your Council Tax account information and view your bill online. This is a one-time process to ensure your account security.

There is a link to the new Benefits portal from within MyAccount. You will need to re-register to access your Benefits account information online. This is a one-time process to ensure your account security.

Your 9-digit Council Tax account number is written on all Council Tax bills and statements, otherwise if you pay by Direct Debit it will appear on your bank statement.

If you pay your Council Tax by Direct Debit you can use our Find Your Council Tax Account Number service, for which you will need to provide:

• Amount of your last payment
• What day of the month you make your payment
• Last 4 digits of bank account used to pay your Council Tax.  

Or, you can request your account number and it will be posted out to you.

Yes. In order to register and use many of the services within My Account, you will be required to submit your name, address and email address. Collecting this information will help us to improve your experience of using Blaby District Council’s website. It will make it quicker for you to use our online services and keep track of the enquiries you have made with us.

We may share basic information about you such as name, address, date of birth and contact details with other departments within the Council in order to provide you with services. We will not give information to anyone else, or use information about you for any other purposes unless permitted to do so by law. Please see our Data Protection Notice for more information.